Use this guide to troubleshoot data synchronization issues between Microsoft Dynamics 365 Business Central and your webshop. For example, use it when webshop orders don’t create sales orders in Business Central, or when products don’t publish from Business Central to your webshop.
The guide provides three troubleshooting approaches, based on your experience level and the information available to you.
Troubleshooting checklist
Start here if you don’t have a specific error message and want to review the most common root causes. For more information, see Troubleshooting checklist.
Error messages
Start here if you have a specific error message and want to understand the cause and solution. For more information, see Error messages.
Advanced troubleshooting
If you completed the checklist and reviewed error messages, but the issue persists, and you’re an experienced user, try advanced troubleshooting. For more information, see Advanced troubleshooting.
Contact support
If you need help at any stage, contact the Tinx Support Team.
Related information
Troubleshooting
checklist
Error messages
Advanced troubleshooting
Job queues
Synchronization ledger
entries
Record queue
Key concepts in Tinx
Connector