An Amazon seller often receives orders from several marketplaces at the same time, with peaks after weekends and promotions. For FBA orders, Amazon has already shipped the goods, but Business Central must still record the sale to update financial and inventory data. For FBM orders, you ship the goods yourself, so you need the order in Business Central to fulfill it. In both cases, entering orders by hand is slow and leads to errors in stock and accounting.
This article explains the parts of order synchronization that are specific to Amazon.
How Amazon orders become sales orders
The AMZ-EU-IN-ORDERS synchronization dashboard downloads Amazon orders and creates sales orders. AMZ-SP-086 downloads the orders, and AMZ-SP-087 creates the sales orders in Business Central.
AMZ-EU-IN-ORDERS is the dashboard that you use if you sell in Europe. If you sell in North America or the Far East, your dashboard code starts with AMZ-NA or AMZ-FE instead. Other codes, including message definition codes such as AMZ-SP-086, are the same in every region. For more information, see Amazon synchronization dashboard codes.
Filters and order processing work the same on the Webshop Orders page and the Amazon Orders page. For more information, see Filters for sales order creation and Webshop order processing status. However, in Tinx Amazon Connector, the Processed ERP field is called Is Processed.
Importing orders from multiple marketplaces
If you sell on multiple Amazon marketplaces, one AMZ-SP-086 message definition can import the orders from all of them. In the default mapping, however, AMZ-SP-086 is filtered to one marketplace. For more information, see Default mapping. The following screenshot shows the MarketplaceIds filter set to A1PA6795UKMFR9, so the message definition imports orders only from Amazon.de. To import orders from more marketplaces with the same message definition, add their marketplace IDs to the filter.
One AMZ-SP-087 message definition creates the sales orders for all imported orders. To split FBA and FBM orders, use two AMZ-SP-087 message definitions.
Reviewing Amazon orders
The Amazon Orders page displays the temporary (buffer) table where new Amazon orders are stored after download. You'll typically open this page to:
- Review incoming orders (FBA or FBM) before they become sales orders.
- Check for missing data or mapping issues, for example, item numbers or shipping methods.
After validation, the system creates the orders as regular Business Central sales orders for further processing. The following screenshot shows the Amazon Orders page.
The following list describes some key aspects of working with orders on the Amazon Orders page.
-
Correcting the item on an order line.
You can edit the order lines of an Amazon order. If the correct item wasn't available in Business Central when the order lines were downloaded, change the ERP Item No. field to the correct item number.
-
Custom fields on Amazon order lines.
Amazon order lines include custom text fields of up to 2,048 characters and custom decimal fields. You can use these fields in formulas and calculations for customer pricing.
-
Orders with incomplete prices.
Amazon sometimes doesn't provide complete pricing data for pending orders. The Item Price Available field on the Amazon Orders page shows whether every line on the Order Lines FastTab has a value in the Item Price Amount field. You can use the Item Price Available field as a filter condition for subsequent order events when pricing information is incomplete.
-
Order fault reasons.
The most common fault reasons for webshop orders also apply to Amazon orders. For more information, see The most common fault reasons of webshop orders.
If you don't see the Failed to Import and Fault Reason fields on the Amazon Orders page, add them to the page. They show why an order didn't become a sales order in Business Central. Both fields work the same way as on the Webshop Orders page. For more information, see Review imported webshop orders.
Holding sales order creation until addresses are uploaded
Most companies don't import customer data from Amazon into Business Central. For more information, see Manage Amazon customer data.
If you upload buyer addresses manually with the Upload Shipping Address Info action, the addresses must reach Business Central before the sales orders are created. For more information, see Importing Amazon customer data to Business Central.
By default, the AMZ-SP-087 message definition creates sales orders right after the AMZ-SP-086 message definition imports the Amazon orders. To add the addresses first, you must hold the automatic sales order creation until the addresses are uploaded. Add a filter to the AMZ-SP-087 message definition. The filter requires the address data to be uploaded first. The following screenshot shows the filter that blocks sales order creation for all Amazon orders with an empty Shipping Name field.
Related information
Synchronize orders
Manage Amazon customer data
Synchronize FBA returns with
Amazon and create sales return orders
Synchronize products with
Amazon
Key concepts in Tinx
Connector
Troubleshooting
checklist
Get help
from Tinx Support
Last updated on October 12, 2026